Frequently Asked Questions
Give us a call, any time.
On the path to becoming Money-Wise, you are sure to have some questions. Below are a list of answers to some of the most frequently asked questions we receive. Let’s make smarter decisions in business and life, together.
Our Most Frequently Asked Questions
If you need further assistance, please contact us at 800.275.7966 or customer.service@ndbt.com.
WHAT IS THE NDBT BANK ROUTING NUMBER?
Our routing number is 111000960.
HOW CAN I ACCESS THE MOST RECENT NDBT CYBERSECURITY INFORMATION?
NDBT Cybersecurity Awareness information can be found on the Cybersecurity page of our website. It includes important content from NDBT experts, the Texas Department of Banking, Texas Bankers Association, American Bankers Association, and other experts in the field, including the United States Cybersecurity & Infrastructure Security Agency. More information is included on our Security Guide page found in the website footer.
WHERE CAN I FIND A COPY OF YOUR PRIVACY POLICY:
NDBT’s Privacy Policy can be found in the footer of our website labeled PRIVACY POLICIES.
WHERE CAN I OBTAIN A COPY OF YOUR MOST RECENT ANNUAL REVIEW?
A PDF copy of NDBT’s 2024 Annual Review can be seen and downloaded here.
HOW CAN I FIND YOUR ATMS AND SURCHARGE-FREE ATMS?
Hover over the “Contact” tab in the navigation at the top of any page on our website and select “Locations.” Below our Banking Center information you will see “ATM Network.” Select the link in that section, input your zip code, and find a surcharge-free ATM near you.
WHERE CAN I FIND THE NIGHT DROPS AT YOUR LOCATIONS?
Night drops are located at each of our five banking center locations:
ADDISON – Located on the Eastside of the building.
DALLAS – Located inside the foyer of the Preston Road entrance.
FRISCO – Located on the Westside of the building in the Drive-thru.
LAS COLINAS – Located on the Southside of the building in the Drive-thru.
PLANO – Located on the Southside of the building.
HOW DO I SIGN UP FOR ONLINE BANKING?
To sign up for online banking, click the “Sign Up for Digital Banking” link below the login option on our Home Page. Once you are on the enrollment page, enter your information, including your account number. Follow the steps through to activation. Select the option to enroll for Bill Pay if applicable. Please note, if this for a business account, additional documentation may be requested at the time of enrollment. Click Here for detailed instructions.
DO YOU ACCEPT MOBILE DEPOSITS?
Yes. Please note some restrictions may apply. When using mobile deposit, you will receive a confirmation email indicating whether or not your deposit has been received. Deposits made after 4:00 pm will post the next business day.
HOW DO I RESET MY PASSWORD OR GET UNLOCKED FROM ONLINE BANKING?
There are several options to help you reset your online access:
* Click “Forgot Password?” on the login screen to reset your credentials online
* Call Customer Service during business hours: 972.716.7100
* Visit any of our banking center for in-person assistance
CAN I OPEN AN ACCOUNT ONLINE?
We do not currently open accounts online. Options to open accounts include visiting any of our five banking center locations, booking an appointment with a banker online, or calling 972.716.7100 to set an appointment with one of our representatives.
IT SAYS MY eSTATEMENT SHOULD BE VISIBLE IN A NEW WINDOW. WHY CAN'T I SEE IT?
When you cannot view your eStatement, it may be that you need to turn off the pop-up blocker on your browser. This option is usually found within your internet browser’s settings or tools. For further assistance with this, please contact our customer service at 972.716.7100.
WHERE CAN I GET HELP WITH MY DEBIT CARD?
Please refer to the Personal Debit Card or Business Debit Card pages on our website for all debit card inquiries. For further assistance please contact our customer service at 972.716.7100.
HOW CAN I NOTIFY THE BANK I AM TRAVELING AND USING MY DEBIT CARD?
You can notify us of your travel plans in person at any of our five banking center locations, by calling us at 972.716.7100, or by sending a message through Online Banking. Please be sure to include the countries you will be visiting and the dates of your travel plans.
Additionally, within your Digital Banking under the Account section, there is a feature called CardHub where you can enter your travel plans directly.
If this is regarding a business card, please download our CardValet app to manage your travel notifications.
DO YOU SELL FOREIGN CURRENCY? CAN I TURN IN FOREIGN CURRENCY?
Yes, we exchange some foreign currency. Please be aware that it can take two to three business days for us to receive certain currencies into the Banking Centers. Please call 972.716.7100 or visit in person for more information.
HOW DO I SEND A WIRE?
To send a wire, please visit any of our five banking center locations and fill out an outgoing wire transfer request form. Questions regarding wire transfers can be directed to customer service at 972.716.7100.
HOW CAN I REORDER CHECKS?
To reorder checks, you can visit www.ordermychecks.com, call our Customer Service team at 972.716.7100, or stop by any of our five banking center locations.
You can also reorder checks through your Digital Banking account by loggin in, navigating to the Account section, and selecting the option to Reorder Checks.
HOW CAN I PLACE A STOP PAYMENT?
In your Digital Banking, go to the Account section to place a stop payment.
• If the stop payment is for a check, select Stop Check Payment and follow the prompts.
• If it is for an ACH, go to Secure Forms, select ACH Stop Payment, and proceed by entering the required information.
You can also request a stop payment in person at any of our five banking center locations, or call Customer Service at 972.716.7100 for further assistance.
DO YOU OFFER NOTARY SERVICES TO YOUR CUSTOMERS?
Yes! All five of our banking center locations have multiple notaries on site to meet the notary needs of our customers. Some restrictions may apply.
HOW CAN I CHANGE MY ADDRESS/PHONE NUMBER/EMAIL ADDRESS?
To change your address, log in to your Digital Banking and navigate to Documents & Settings. Then select Settings > Contacts to update your address information.
You can also update your contact information in person at any of our five banking center locations. For further assistance, please call Customer Service at 972.716.7100.
