Contact Us

Committed to you.

We are committed to providing an exceptional customer experience, and we encourage you to contact us with any concerns via the options below.
NDBT call center professional wearing headset while working on computer.

Contact Us

Committed to you.

We are committed to providing an exceptional customer experience, and we encourage you to contact us with any concerns via the options below.

Contact Us

NDBT
P.O. Box 801826
Dallas, TX 75380-1826

PHONE
972.716.7100
or 800.275.7966

24 HOUR ACCOUNT ACCESS
877.477.1145

REPORT IDENTITY THEFT – Federal Trade Commission
www.identitytheft.gov

EMAIL
customer.service@ndbt.com

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Credit Report Disputes

NDBT may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. If we report any inaccurate information about your account(s) to a consumer reporting agency, please notify us by completing the Consumer Dispute Form.

NDBT
Attn: Loan Operations Department
12900 Preston Road
Dallas, TX 75230

Consumer Complaint Notice

NDBT is chartered under the laws of the State of Texas and, by state law, is subject to oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against NDBT should contact the Texas Department of Banking through the following means:

In Person/Mail
1601 N Lamar Blvd, Suite 300
Austin, TX 78705-4294

Phone: 877.276.5554
Fax: 512.475.1313

Email: consumer.complaints@dob.texas.gov

Online: www.dob.texas.gov/file-complaint

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Please Be Aware

Email messages are not always secure. We are not responsible for the confidentiality of communications sent to us via email. Generally, our security software does not encrypt email messages, unless we specifically send you a message via ShareFile. Email messages traveling across the Internet can be subject to viewing, alteration and copying by anyone on the Internet. Always exercise caution when submitting financial or personal information via email. Existing customers should always send confidential information through the secure portal located inside of their online banking session.

Please Be Aware

This link will take you away from NDBT‘s website and will redirect you to another site outside our domain. NDBT makes no endorsements or claims about the accuracy or content of the information contained in these sites and the security and privacy policies on these sites may be different than those of NDBT.