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General Customer Complaint

Process Information

Take advantage of a variety of methods to share unsatisfactory service or concerns as we strive to always provide you with service excellence.

NDBT call center professional wearing headset while working on computer.

General Customer Complaint

Process Information

Take advantage of a variety of methods to share unsatisfactory service or concerns as we strive to always provide you with service excellence.

General Consumer and Business Customer Complaints

At NDBT, we value our customers and are committed to providing excellent service at all times. If, in the unlikely event, you experience unsatisfactory service or have other concerns related to NDBT, please contact us immediately. We welcome the opportunity to respond and provide the following options for your convenience in contacting NDBT:

How to Make a Complaint

NDBT has a variety of tools available to voice a general consumer or business complaint, including our online General Customer Complaint Form. Please select the option that best fits your choice of communication and we will respond accordingly. 

By Phone:

(972) 716-7100

By Mail:

NDBT
Attn: Customer Service
12900 Preston Road
Dallas, TX 75230

Online:

General Customer Complaint Form

NDBT
Attn: Loan Operations Department
12900 Preston Road
Dallas, TX 75230

Consumer Dispute Form

Credit Report Disputes

NDBT may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. If we inadvertently report any inaccurate information about your account(s) to a consumer reporting agency, please notify us by completing the Consumer Dispute Form.

Consumer Complaint Notice

NDBT is chartered under the laws of the State of Texas and, by state law, is subject to oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against NDBT should contact the Texas Department of Banking through the following means:

In Person/Mail
1601 N Lamar Blvd, Suite 300
Austin, TX 78705-4294

Phone: 877.276.5554
Fax: 512.475.1313

Email: consumer.complaints@dob.texas.gov

Online: www.dob.texas.gov/file-complaint

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Email messages are not always secure. We are not responsible for the confidentiality of communications sent to us via email. Generally, our security software does not encrypt email messages, unless we specifically send you a message via ShareFile. Email messages traveling across the Internet can be subject to viewing, alteration and copying by anyone on the Internet. Always exercise caution when submitting financial or personal information via email. Existing customers should always send confidential information through the secure portal located inside of their online banking session.
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